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Free shipping on orders over $150

Have a question?

Frequently Asked Questions

Please see below for answers to common questions from customers

What global standards does our fabric hold?
Globally Recognized Certifications
GOTS (Global Organic Textile Standard)
  • The leading certification for organic textiles
  • It ensures ecological and social responsibility throughout the supply chain
  • It limits what non-organic fibers can be blended with certified organic fibers
How to Track my Order?
Tracking Details

You will also receive email updates regarding your order and tracking details. Additionally if you create an account on our website you can keep track of all your orders, coupons, discounts etc.

What is our Shipping Policy?
Shipping Details

At TURTLEGROOVE, we want you to love what you ordered, and we keep shipping simple.

You can find all details related to shipping under our Shipping Policy.

What is our Return or Exchange Policy?
Return & Exchange Details

For full details on returns and exchanges, visit our Return & Exchange Policy

Can I Cancel my order after placing it?
Order Cancellation

Yes — any time before your order enters fulfillment (status: In Fulfillment). Email support@turtlegroove.co with your order number as soon as possible. Full details in our Return & Exchange Policy

What if my order arrives damaged?
Order Arrives Damaged

Email support@turtlegroove.co within 7 days of delivery with your order number and a photo, and we'll arrange a replacement or refund at no cost. See our Return & Exchange Policy

What if an item is missing or incorrect?
Items Missing or Incorrect

Email support@turtlegroove.co within 7 days of delivery with your order number and a photo of what you received. We'll ship the correct item or refund the difference. See our Return & Exchange Policy

Get In Touch

Still have questions? We're happy to help! Please email us at support@turtlegroove.co and we will get back to you within 48 hours.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time at support@teeandturtle.ca.

TURTLEGROOVE | Turtle In Ocean
ENVIRONMENTAL IMPACT

Impact of your choice on what you wear.

We have partnered with GoodAPI a Canadian organization actively working towards a mission to making our Planet Greener.

250+ 🌱

Trees Planted

We Plant 2 Trees, Every Product You Purchase!

850+ 🧴

Bottles Removed

We Remove 3 Plastic Bottles, Every Product You Purchase!