At TURTLEGROOVE, we want you to love what you ordered, and we keep shipping simple.
We ship across Canada and the USA. All products are designed, manufactured, and fulfilled in Canada.
Canada
Shipping is a flat $7 to any address in Canada, whatever you order, wherever you are. Orders over $150 ship free. One rate, shown up front, with no options to choose between at checkout.
Local delivery
If you're within 70 km of our Burlington, Ontario store, we deliver your order to your door free, on every order, with no minimum. When your delivery address qualifies, the free local delivery option appears automatically at checkout.
United States
Shipping options are calculated at checkout based on your destination, and orders over $150 USD ship free.
Carriers
We ship with Canada Post or Purolator, and choose whichever serves your destination best.
Processing & delivery time
Orders are fulfilled in Canada and take 2–5 business days to process before they ship, depending on order size. Carrier transit time is in addition to processing time.
Tracking
You can track your order any time through the self-service tracking portal on our website.
For cancellations, damaged items, missing items, or a package marked delivered but not received, see our refund policy.
